Virtual PlatformTroubleshootingNetwork Connectivity Settings

Network Connectivity Settings

If you are on a work network, or any network behind a firewall, you may need to speak with your IT department or network administrator. When you do, please give them the websites below to whitelist, and the ports to open.

Whitelist Websites 

  • hopin.com  
  • tokbox.com  
  • pusher.com  
  • herokuapp.com  

Whitelist Websites 

  • mux.com 
  • twilio.com 
  • hopin-analytics-production.herokuapp.com 
  • Ports 

Minimum Requirement:  

The minimum requirement is that TCP port 443 is open. Some firewall/proxy rules only allow for SSL traffic over port 443. You will need to make sure that non-web traffic can also pass over this port. 

Better Experience:  

In addition to the minimum requirements being met, we also recommend that UDP port 3478 is open.  

Best Experience:  

For the best possible experience, we recommend that UDP ports 1025 - 65535 be open.

Internet Connection Bandwidth:  

Some issues on our virtual platform may be a result of the internet connection bandwidth. We recommend a minimum of 5mbps download and 2mbps upload.

Ideally, we like to see 30mpbs download and 10mpbs upload or higher for the best quality.

Test your Internet connection bandwidth here!

If you experience technical difficulties which you are unable to troubleshoot once testing and trialling the options above, please contact your Event Manager directly via email, call, or message through the chat function on the platform.  

There is often also a virtual Help Desk available on the digital platform to make your experience as smooth as possible!