All attendees will receive access to the platform the week before the event. This will be sent to you via email from no-reply@hopin.com.

Click the button within the email or direct link copied beneath to enter the platform.

If you cannot find your link please ensure you have checked your inbox, junk , spam or work firewall by searching for either:

Sender: Hanson Wade

Sender address: no-reply@hopin.com

Subject line: 'Your access to {Event Name}' 

For more information, or if you can not locate your access link, please contact your Event Manager directly or email customersupport@hansonwade.com.

To deliver a seamless event experience, we'll be using a custom-built virtual event platform that will combine best-in-class, user-friendly apps such as Hopin and Calendly.

Get more information here or view our Platform Demo Video here!

Yes, there is a virtual Demo Area where each sponsor will have their own "booth" for you to engage with them. In addition, the Demo Area will also include live and pre-recorded videos from our partners.

Throughout the live virtual event you are able to connect with all other attendees in numerous ways through the chat function, in our 1-2-1 speed networking session, and in our breakout discussion groups or roundtables.

We will have around 2+ hours of networking built into the agenda throughout the day. This consists of various casual and structured networking such as

• • A 1-2-1 speed networking session which will randomly match you with other participants in the meeting for short introductions

• • Roundtable discussions which are structured around a theme or topic where individuals self-select their participation by interest

In addition to these sessions, you are able to directly message attendees to chat 1-2-1 or group video during the conference through the chat box function.

The best experience will be provided on a laptop or desktop using Chrome or Firefox browsers.

You can use a mobile device, however some functionalities may be limited because of the screen size.

We encourage to use a computer. However, if you opt to use a mobile device, ensure you are on strong Wi-Fi connection, as mobile phone networks are likely not going to have the required internet speed to handle video streaming.

Yes. When the event has a round table discussion, it will be setup as a virtual group meeting room. Attendees can also create their own virtual "meeting rooms" as conference calls

At some events, there will be a virtual help desk to make your experience as smooth as possible.

Alternatively please contact your Event Manager directly via email or through the chat function on the platform.

You can also view all our latest troubleshooting tips here.

Or email customersupport@hansonwade.com who will be able to direct your enquiry.