Issues Joining a Session
- Refresh your browser
- Check your browser permissions and click on the padlock next to the URL field and make sure Camera and Microphone are set to Allow for our platform
- Ensure you are using the latest versions of Google Chrome of Firefox
- On mobile devices ensure you are using Safari on iOS and Google Chrome on Andriod
- Restart your web browser for any changes made to take effect
- NB: if a session is Moderated, you will not be able to re-join the session unless the moderator approves your request. Most of the time, a refresh of your browser will fix issues joining a session
Joining With A VPN
Some regions may require the use of a Virtual Private Network (VPN) to access full functionality of the platform.
Some regions may also require explicit authorization from their Government the use of approved licensed VPNs only.
You can find more information on using a VPN to access our virtual platform here.
If you do have any technical issues please ensure:
- Chrome or Firefox browser is up to date.
- Access the platform through Incognito mode.
If you are still experiencing technical difficulties, please contact your Event Manager directly via email, call, or message through the chat function on the platform.
There is often also a virtual Help Desk available on the digital platform to make your experience as smooth as possible!
If you experience technical difficulties which you are unable to troubleshoot once testing and trialling the options above, please contact your Event Manager directly via email, call, or message through the chat function on the platform.
There is often also a virtual Help Desk available on the digital platform to make your experience as smooth as possible!