Virtual PlatformJoining With A VPN

Joining With A VPN

If you are based in China and wanted to access full functionality of the platform, you may need to use a Virtual Private Network (VPN).

In line with the People's Republic of China's Government guidelines, businesses are required to receive explicit authorization from the Government and only use licensed VPNs approved by the People's Republic of China. 

You can find more information on using a VPN to access our virtual platform here.

If you do have any technical issues please ensure:

  • Chrome or Firefox browser is up to date.
  • Access the platform through  Incognito mode.

If you are still experiencing technical difficulties, please contact your Event Manager directly via email, call, or message through the chat function on the platform.

There is often also a virtual Help Desk available on the digital platform to make your experience as smooth as possible!