Answering Your Frequently Asked Questions
Agenda & Event Format
If Poster Submissions are included in the agenda you will receive this information from the Event Manager.
For more information please contact customersupport@hansonwade.com
Roundtable and breakout discussion sessions are grouped by shared interests e.g. a theme, topic area or question.
These sessions will have a dedicated moderator who will set the context and start the discussion, they will also be facilitating conversation and questions throughout the session. This is your opportunity to get specific advice on your current challenges and share lessons learned in a more intimate setting.
Once you've decided which roundtable you'd like to be part of, you can join the session as an active participant of the conversation.
For specific information about Roundtable and Breakout sessions at this event, please refer to the Full Event Guide.
Conclusion of the event you will be provided with information on how to access the post-event materials.
On conclusion of the event you will be provided with information on how to access the post-event materials, this includes any presentation slides we have been given permission to share.
Some presentations have been pre-recorded as the presentation cannot be given live during the main agenda.
The delegate list is not available pre or post-event, however, you will be able to communicate with registered attendees in any structured or unstructured networking opportunities. Read our Networking FAQ below for more information.
Networking
All attendees in the room will have many opportunities to network as a part of the conference program each day.
Ranging from refreshment breaks, to speed networking, to organized breakout and roundtable sessions.
Refreshment breaks are generally also held in the exhibition area, providing regular opportunities throughout the day to network with our Event Partners.
For specific information about networking at your event, please refer to the Full Event Guide.
Post-Event Materials
The post-event materials are subject to individuals and their organisations for approval. In our experience, it is not uncommon for speakers to share commercially valuable or sensitive data with the attendees but not want the materials to be hosted post conference. Therefore it is probable that not all of the speaker sessions will be available post conference.
Presentation materials can take up to 5 working days to become available. Please continue to check the sharing site for new materials available.
On completion of a short feedback survey, you will automatically receive an email with instructions on how to access the materials we have available to share.
If either of these emails have not been received, please contact customersupport@hansonwade.com
All post-event materials that we have been given permission to share will be available for 3 months from close of event.
On conclusion of the event you will be provided with information on how to access all of the post-event materials we have been given permission to share.
Please contact customersupport@hansonwade.com if you are unsure.
On conclusion of the event you will be provided with information on how to access all of the post-event materials we have been given permission to share.
Depending on the format of the event you have attended, this may include either or both recorded sessions or presentation slides.
Please contact customersupport@hansonwade.com if you are unsure whether recordings or presentation slides will be available for your event format.
Conference Venue, Travel & Accommodation
We would love to be able to offer this service, however, this is not included in the registration fee and therefore we ask for you to book and pay for your travel and accommodation yourself.
All attendees are responsible for making their own travel and accommodation arrangements. We recommend that you secure flexible booking options and rates when making these arrangements, in case of a change in circumstances.
We do coordinate with the hotel to try and secure accommodation options and rates for our attendees.
However, this may still be in negotiation stages. As soon as we receive any accommodation information your Event Manager will be in touch with instructions of how to make your reservation.
You can contact us at customersupport@hansonwade.com and we will ensure any food allergies are communicated to the venue food and beverage team. We will try our best to cater to your dietary needs.
You can contact us at customersupport@hansonwade.com or speak to your Event Manager directly, we will make sure the venue is aware of your requirements and try our best to have this arranged for you.
Poster Submissions
If Poster Submissions are included in the agenda you will receive this information from the Event Manager.
For more information please contact customersupport@hansonwade.com
Yes, only registered attendees may submit a poster for approval.
Once your registration to the event has been finalised you may submit an abstract of 200 words for approval.
Poster submissions will be reviewed by the Program Director and approval will be received 1-2 weeks from submission.
Tickets & Registration
Your physical registration includes full access to the conference. The registration includes lunches, refreshments, and documentation. It does not however, include your travel or accommodation costs.
In addition, you will be given exclusive access to post-event materials after the meeting has run.
Please remember unless otherwise stated on your payment receipt, your pass will only grant you access to the main conference days.
Physical passes will only allow you to access the event and cannot be shared with colleagues or anyone else.
If more than one member of your team would like to attend, you can take advantage of our group discounts, for more information please contact customersupport@hansonwade.com
Your registration can be transferred to a colleague, free of charge, at any time before the start of the event. Please complete the Transfer Registration form found here.
Or contact customersupport@hansonwade.com who will be able to assist you with your inquiry.
Yes, you may register on behalf of someone else. When you book online we'll need you to provide the name, job title, company and contact details of the person you wish to register so we can make sure they receive their login details.
Please contact customersupport@hansonwade.com who will be able to assist you with your inquiry.
As Hanson Wade is a UK based company, some providers may apply an international transaction fee when processing a registration payment.
To obtain a record of an international transaction fee it would be best to contact your financial provider directly. As they have initiated the charge they will be able to provide a statement for your records.
Unfortunately, we are unable to reflect international transaction fees on our Hanson Wade payment invoices because we are not applying or taking the payment. If there is something more we can do to help, please contact us directly at customersupport@hansonwade.com
As Hanson Wade is a UK based company, some providers may apply an international transaction fee when processing a registration payment.
To obtain a record of an international transaction fee it would be best to contact your financial provider directly. As they have initiated the charge they will be able to provide a statement for your records.
Unfortunately, we are unable to reflect international transaction fees on our Hanson Wade payment invoices because we are not applying or taking the payment. If there is something more we can do to help, please contact us directly at customersupport@hansonwade.com
A certificate of attendance can be requested post event by emailing customersupport@hansonwade.com
Please send your enquiry to customersupport@hansonwade.com who will be able to assist you with a visa invitation letter. Please note that this will not be provided without a confirmation and payment of your registration.
Pricing & Discounts
Please contact customersupport@hansonwade.com for specific event information on reduced registration fees.
Yes, we do - please contact customersupport@hansonwade.com for more information what discounts you are eligible for.
Yes, we do - we encourage teams to attend the meeting in order to make more connections and multiply the value that you can take back to your organisation.
Please contact customersupport@hansonwade.com for more information.
Refunds & Cancellations
Your registration can be transferred to a colleague, free of charge, at any time before the start of the event. Please complete the Transfer Registration form found here.
Or contact customersupport@hansonwade.com who will be able to assist you with your inquiry.
If you can no longer attend the event, you may cancel your booking up to 14 days prior to the date of the event by notifying us by email at customersupport@hansonwade.com.
Upon cancellation you will be entitled to receive a credit for a future event of your choice (up to the value of sums paid by you in respect of the event).
For more information and our complete cancellation policy, please visit our website here.
If you can no longer attend the event, you may cancel your booking up to 14 days prior to the date of the event by notifying us by email at customersupport@hansonwade.com.
Upon cancellation you will be entitled to receive a credit for a future event of your choice (up to the value of sums paid by you in respect of the event).
For more information and our full terms and conditions please visit our website here.
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